Return & Exchange Policy

Thank you for shopping at iProGadgets.com ! We strive to ensure your satisfaction with every purchase. Please review our return policy below to understand your options and responsibilities regarding returns and refunds.

1. Eligibility for Returns
Timeframe: You may return eligible items within 7 days from the date of delivery.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Proof of Purchase: A valid receipt or order number is required for all returns.

2. Non-Returnable Items
Certain items are not eligible for return, including:
Products Damaged Due to Human Causes .
Products Damaged Due to Incorrect Installation.
Products Used for a Period of Time.
No Reason Return Submitted for Products Without Any Quality Issues.

3. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at sales@iProGadget.com 
Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
Wait for Approval: We will review your request and decide if ok to return back.
Ship the Item: Send the item(s) to the address provided from email in the return instructions. Please include the order number on the package.

4. Shipping Costs
Customer Responsibility: You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Refund of Shipping Fees: Original shipping fees are non-refundable, except in cases of our error.

5. Refunds
Processing Time: Once we receive and inspect your return, we will process your refund within 7 business days.
Refund Method: Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid return address for you to replace the item or issue a full refund.

8. International Returns
Customs and Duties: Any customs fees or duties incurred during the return process are the customer's responsibility.
Return Address: Please use the return address provided in your return instructions.

9. Contact Us
If you have any questions about our return policy, please contact us at:
Email: sales@iProGadget.com
Phone & WhatsApp : +86 185 9801 9713

Thank you for choosing iProGadgets.com . We appreciate your trust and are committed to providing you with a seamless shopping experience!